Ghost AI, Inc. Privacy Policy

Last Updated: August 15, 2025

At Ghost AI, Inc. ("we," "us," or "Ghost") we take your privacy very seriously. Please read this privacy notice carefully, as it contains important information on how and why we collect, store, use, and share your personal information. It also explains your rights in relation to your personal information.

Personal Information We Collect About You

We may collect and use the following personal information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked—directly or indirectly—with a particular consumer or household:

1. User Account Data: Names, email addresses, and passwords when creating user accounts.
2. Personal Data Provided by You: Information from your customer relationship management (CRM) and other platforms or systems you choose to connect to Ghost.
3. Additional Data You Provide: Information from customer support interactions, direct correspondence, feedback, surveys, and questionnaires.
4. Personal Data Provided by Others: CRM data that users connect to Ghost AI, which may include names, email addresses, business addresses, phone numbers, employer, job titles, employment information, dates of last contact, and related notes.
5. Data We Collect: Information obtained from public sources, partners, service providers, other third parties, and our own independent research.

How Your Personal Information is Collected

We collect personal information:

• Directly from you and other users via our website, applications, email, and text communications.
• Automatically via:
• Cookies: Collecting usage and device information such as IP address, browser type, service provider, device type, operating system, timestamps, device/account ID, and usage data.
• Service Activity: Tracking interactions within our services, including logins, logouts, downloads, edits, page views, navigation, features accessed, and usage timing.

Why We Collect Your Personal Information

We collect personal information to:

• Provide and improve our services.
• Authenticate users.
• Maintain and optimize service quality.
• Support operational, compliance, and training purposes.
• Comply with legal requirements.

Without this data, we may be unable to provide certain services.

Promotional Communications

We may use your information to send product and service updates, promotions, and offers.

• Where legally required, we will obtain your consent before sending marketing communications.
• You may opt out at any time via:
• Email: info@ghostgtm.ai
• Links in emails or STOP replies to texts

We never sell your personal information for marketing purposes.

Who We Share Your Personal Information With

We may share your personal information with:

• Service providers (e.g., payment processors, data centers, hosting providers)
• Third-party platforms you choose to connect to Ghost
• Auditors, regulators, and law enforcement when required by law
• Business transfer partners during mergers, acquisitions, or restructurings

We require all service providers to use your personal information only for contracted purposes and to implement appropriate security measures.

We do not sell your personal information collected through Ghost services.

Where Your Personal Information is Held

Data may be stored at our offices, with our hosting providers, and other contracted third-party locations.

How Long Your Personal Information is Kept

We retain your data while your account is active and for as long as necessary to:

• Respond to inquiries or disputes
• Maintain records required by law
• Demonstrate compliance and fairness

Data no longer needed will be deleted or anonymized.

Your Rights Under the CCPA

If you are a California resident, you have the right to:

• Opt out of the sale of personal information
• Know what personal information is collected, disclosed, or sold
• Request deletion of personal information
• Be free from discrimination for exercising your privacy rights

Requests can be submitted to info@ghostgtm.ai. We may require verification before fulfilling requests.

Personal Information Sold, Shared, or Disclosed in the Last 12 Months

Security Measures

We have safeguards in place to protect personal information from unauthorized access, loss, or misuse. Access is limited to those with a business need and bound by confidentiality obligations.

Children's Privacy

We do not knowingly collect data from anyone under 13. If such information is identified, it will be deleted. Contact info@ghostgtm.ai if you believe we may have inadvertently collected such data.

Exercising Your Rights

You may request information or exercise your rights by emailing info@ghostgtm.ai. CCPA data access or portability requests may only be made twice in a 12-month period.

Changes to This Privacy Policy

Published: August 15, 2025

We may update this policy by posting changes on our website or notifying you via the service or email. You should periodically review this Privacy Policy to stay informed.